“Heartwarming” is rarely in the same sentence as “Steve Jobs,” but I think this qualifies:

A friend of mine was dying of liver disease and I was going to San Francisco to hopefully see and communicate with her while it was still possible. She was a friend from my Adobe days and was very much into technology. I thought it would be a treat for her to see an iPad. And I had one. But until the product was officially released I could not show it to anyone without permission from Apple management.

There was no way I was going to take the iPad with me unless Steve personally approved it.