Tried to pick up a terabyte drive from OfficeDepot.com that was listed on DealMac. To date, I’ve had the following wonderful experiences with the company:

1) Phone rep lied about expected delivery date.

2) Charge to my credit card applied three separate times ($963 for a hard drive; not exactly the bargain I was looking for).

3) Wait time of 5-7 business days before such charges can be reversed.

4) Ask for a supervisor, and get dumped into the Spanish language recordings. Unfortunately for them, I speak enough Spanish to navigate that. But a cute way of ditching problem callers.

Still on hold, so addenda to this post may apply.

Addendum 1: time on hold of sufficient length to look up executive customer service email on Consumerist, find all tracking numbers on my credit card account, compose three-paragraph email, and send. Not sure how long I’ve been on hold, but length of call is about 45 minutes. I’m now promised a callback later today….

Addendum 2: callback from executive customer service just now (5:30 PM Friday); no callback ever received from the standard escalation request. She was extremely friendly and her attitude by itself went a long way towards making me feel better about Office Depot. Summary: she could help me, but only with credit card details that I couldn’t give out to an incoming phone call. We decided to see if the problem resolves itself by Monday, otherwise I call her back.