When I bought my laptop, I paid a few hundred dollars premium to pick it up directly an Apple Store—primarily so I could eyeball the screen myself and not take delivery on a beautiful 17″ screen with a stuck white pixel in the center. Turns out, Apple Store purchasers will have better luck bitching and moaning at the Stores than they will to Apple HQ, according to this Think Secret article.

Also of note, Apple techs will report “illegal images” they find on hard drives they’re servicing. Interesting whether they mean the pornographic or the copyrighted variety. How about the 40 gigs of ripped MP3s? After all, they have a direct interest in the music industry. Perhaps a good reason for those with such contraband to bone up on creating encrypted disk images.