Transcript of a phone call I had this morning:
Genius: Apple Store Bethesda Row, Business Sales. How can I help you?
Me: I just got a call from an unhappy client; he’s got a MacBook with a dying battery and just discovered that his MagSafe power cable is still at home. Do you have any lying around in the service area that we can rent for the day?
Genius: No, but you can just come in and buy one, then return it within 14 days.
Me: Great. 15% restocking fee, right?
Genius: Actually, there’s no restocking fee on that item, so just bring it back.
Incidentally, the last time I was at an Apple Store on behalf of this client, it was to set up a Mac mini for headless operation. They let me use a half-dozen peripherals for as long as I needed. This is at least the tenth time that Apple has acted as a free business center for me, and it’s at least part of why most of us feel like part of a club with concierge service.